RTS and Gemmy Industries Corporation

Below is an email chain between myself and Gemmy Industries Corporation. It is not funny, but just in case someone from the outside world stumbles on this it is worth it. Maybe I am just bitter because my day started having to deal with Blue Cross Blue Shield, Aetna and the doctors office. As you can imagine that was just a miserable experience.

First email, after I have contacted them through their website, Gemmy.com

NOTE: This is an automated email. Please do not reply to this email.
Dear XXXX,
Thank you for contacting Gemmy Customer Support. You have submitted the following information:
or Question:Parts - Missing/ReplacementIf other, please enter that here:
Where did you purchase:Walgreens
When did you purchase?:2008
Please describe your issue or question:I purchased an Airblown Infalatable 4 ft tall Santa, item # 11695, at the end of the holiday season at Walgreens in 2008. As it was the end of the holiday season, this weekend is the first time I attempted to set it up. The adapter, the 2 tether ropes, the tether stakes and base stakes were missing. Please let me know what I can do to obtain these missing parts so that we may enjoy the inflatable Santa.
Regards,
XXXX
A member our customer support team will contact you shortly.
Thanks,Gemmy Customer Support

No one contacted me. I contacted them again:

I know this is an automated email and it says do not reply, but what the heck... Anything on the inquiry I filed with you? How can I get the replacement parts listed below.

Gemmy responds (take a hike kid, paraphrased):
Dear Gemmy Customer, Gemmy Industries no longer carries replacement power supplies or other electronic parts for items made prior to 2009. In the event you have misplaced the power supply or power cord for a Gemmy product, please check the product instruction sheet for the voltage rating and other relevant power source information. Once you have confirmed the correct information, replacement power supplies can be found at local electronic stores including Radio Shack and Fry’s Electronics and online at Amazon.com and at the following online e-retailer http://www.voltage-converter-transformers.com/switching-ac-dc-supply.html. Best regards, Gemmy Industries Corporation

How about the stakes I was shorted?

David McIntyre responds: Unfortunately we do not stock replacement parts for all items that we produce. For those parts we do offer, availability is subject to quantities on hand. At this time the part you require is not available. Though we do routinely re-order replacement parts from our factories overseas, these orders are placed in the first quarter of each new year and distributed to consumers while supplies last. When parts arrive, customers are notified by e-mail. If you are interested in being placed on our e-mail notification list, please provide your name, address, daytime phone number, and valid e-mail address and we will contact you as soon as parts are become available. Thank you, Gemmy Industries Corporation

I respond:
I have to admit, I am not really pleased right now as I have a worthless inflatable Santa. In case you do receive any of the parts I was shorted, the adapter, any of the stakes or tethers please put me on the list XXXX. My next step is to write a letter to Walgreens.

David McIntyre reponds:

Noted

Shame on me for not opening this thing up last year, Gemmy can screw themselves for shorting me in the first place and providing absolutely no customer service or support. I even had to contact them twice for them to go tell me to take a hike.