A day in the life: Verizon customer care

Below is the chat "conversation" with the good people at Verizon. Long story short, my phone doesn't make calls anymore. I tried to go online and find out what to do but kept entering the wrong password, I was then told I had to call customer service to reset my password, which I was unable to do because of the whole phone not making calls problem so I opted for the chat feature.


Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.

You are now chatting with 'Cindy'

Cindy: Hello. Thank you for visiting our chat service. May I help you with your order today?

You: hello, my phone is broken and i wanted to log on to my account to see what my options are however i couldn't remember my passowrd and have to contact customer service but my phone is broken so i can't make a phone call

Cindy: Unfortunately - I cannot access your account information.

You: ok, so what do i do?

Cindy: You would need to call customer care from a different line.

You: i'm a shut-in and don't have a different phone line to use and i don't leave my house

You: Hello?

You: Cindy?

Cindy: I apologize, but there is nothing that I can do.

You: nothing? can you call verizon for me?

Cindy: I cannot.

You: do you know someone who can?

Cindy: Unfortunately, I do not.

You: can you shut off my service then?

Cindy: I cannot access account information, therefore I cannot do that either.

You: what can you do?

Cindy: Have you tried the "Forgot your password" link?

You: yes it says to contact customer service to access my online account

You: cindy?

Cindy: Unfortunately - you will need to contact customer care in some way.

You: do they take emails?

At this point, I was going to say something inappropriate but decided to let sleeping dogs lie. Good night, Cindy.